Draft. This is a working draft. It describes what we actually do today, and it is being reviewed by a lawyer, so the wording may change.
1. Our commitment
No one should come to harm through contact with the Foundation. Food is given without conditions: nobody is asked for anything in return, and nobody is turned away for refusing to be photographed or filmed, or to give their name.
2. Rules at every distribution
These rules are simple on purpose, so every helper can remember them:
- No adult helper is alone and out of sight with a child.
- No helper takes a child anywhere, or gives a child a lift, without a parent or guardian present.
- No private contact - calls, messages or social media - between a helper and a child.
- No photographs or videos of children on personal phones. Photos and videos are taken only for the Foundation's record, and one that would identify or locate a child is not published.
- Anyone helping who knows a family personally says so before the distribution.
3. Who can help
We confirm the identity of every volunteer before they help at a distribution, and new volunteers work alongside someone we already know. We explain these rules to every helper before they start.
4. Reporting a concern
If a child or adult is in immediate danger, call 112. For a child who needs help, CHILDLINE is on 1098, at any hour.
To tell us about a concern, write to [email protected]. If your concern is about someone who might read that inbox, say so in the subject line and we will make sure someone else handles it. You do not have to give your name. We act on every report, we never penalise anyone for raising a concern in good faith, and where the law requires us to report a matter to the authorities, we do.